Search Using The Map Feature:
Click on “Browse Properties” on the top left of the navigation bar. You will see a map of the Tennessee regions where the vacation rentals are located. Simply click on one of the regions. You will then see a list of communities within that region.
Properties shown in the search results will be available for your travel dates. As long as the owner has updated their calendar, the available dates displayed will be accurate. If you have concerns, contact the owner directly to double check.
Please note that we do not accept any listings that are private bedrooms. We only list entire properties. An entire property is defined as guests having full access to the property and having the property entirely to themselves without having to share with anyone who is not part of their reservation.
You will contact the owner directly by telephone or by sending a message submitted by a form from the website.
Emailing An Owner:
Calling An Owner:
Owners are encouraged to reply to all inquiries within 24 – 48 hours. If you do not hear back, move on to another listing. Each owner has their own terms and conditions for how to handle inquiries.
You will contact an owner directly by telephone or by sending a message submitted by a form from the website. Your contact information is displayed in the message, but your personal email address is hidden.
We suggest you do the following:
Call The Owner:
Call the owner and speak with them directly. All of our listings require that the owner provide a phone number as an added security measure.
Read Guest Reviews:
A feature of our listing site is to allow guests to leave reviews once they have departed the property.
Call Previous Guests:
Ask the owner to provide you with phone numbers of past guests who have agreed to be references. Ask the guests about their experience.
Our system can take up to 30 minutes to generate an automated inquiry confirmation email. The confirmation email is then sent to the email address you entered on the inquiry form.
Check your spam/junk folders in your email account for an inquiry confirmation email.
Owners have the option of booking online through the SmokyMountainbyOwner.com website or booking via the owner.
Online Booking:
Booking Via The Owner:
SmokyMountainbyOwner.com is a self-service listing website that allows you to find and book Tennessee vacation rentals directly with the owners of the properties.
The owner will send you details upon confirmation of your reservation.
The confirmation email is then sent to the email address you entered for your payment information.
Check your spam/junk folders in your email account for a booking confirmation email.
SmokyMountainbyOwner.com is a self-service listing website that advertises Tennessee vacation rentals, allowing you to book directly with the owners of the properties. Unfortunately, we do not inspect properties to ensure the accuracy of the listing.
We are not a management company. We do not manage any of the properties that are listed on our site. Therefore, we do not guarantee the accuracy of any of the listings on our site.
Think of our listing site like an online advertisement for real estate. When the seller of a home advertises their property, they fill out property information and show photos. When the buyer of a home is interested in that property, they rely on the property information and photos provided to make a decision. If the seller advertises false information, you will have an issue with that individual, not the agency advertising the home.
Therefore, any concerns about the accuracy of the property should be directed to the owner, not us!
Contact the owner directly to find out how to cancel your reservation.
It depends. Contact the owner directly. Each owner has their own cancellation policy which is stated in the rental agreement.
The owner will issue you a refund directly.
Contact the owner directly to discuss your concern.
Yes. In fact, we strongly recommend that you purchase trip cancellation protection. Click here for the link to Travel Guard Travel Insurance that we sell.
Booking Online:
If you book online, at the end of your order, it will ask whether you would like to add travel insurance. Click yes, and follow the instructions.
Booking Via The Owner:
Click here for the link to Travel Guard Travel Insurance that we sell.
Scroll down to the “Amenities” tab on the property listing. The owner has checked off which amenities apply to his/her vacation rental. If you have a specific question, contact the owner directly.
Amenities are filtered using the following categories:
We leave this up to the owner. To find a property that allows pets, filter your search results by “No Pets,” “Pets Welcomed,” and “Pets on Request.” Before you book the property, look at the rental agreement detailing the owner’s pet policy. Contact the owner directly for further information.
We leave this up to the owner. To find a property that is non-smoking, filter your search results by “No Smoking.” To find a property that allows smoking, filter your search results by “Smoking Only Allowed On The Patio, Garden, Not Inside The House.”
We leave this up to the owner. To find a property that is wheelchair accessible, filter your search results by:
We leave this up to the owner. To find a property that is suitable for children, filter your search results by “Suitable For Children.”
We leave this up to the owner. To find a property that is suitable for events, filter your search results by “Suitable For Events.”
We leave this up to the owner. To find a property that is suitable for large groups, filter your search results by “Suitable For Large Groups.”
On the rare occasion that the rental doesn’t meet your expectations, contact the owner directly. In many cases, issues can be resolved immediately.
We leave this up to the owner. Here are the options that owners have in providing keys to the property:
Personally Hand Over The Keys Upon Arrival:
Owners will meet you upon arrival and hand the keys to you.
Send A Representative To Meet You:
The owner will send a representative upon your arrival and hand the keys to you.
Lock Box:
Keys are located in a lock box somewhere on the property. The owner will provide you with the combination to open the box and retrieve the keys.
Sent By Mail Prior To Arrival:
The owner will mail you a set of keys through the mail prior to your arrival.
Keyless Entry:
The owner will provide you with the code prior to your arrival.
Call the owner directly. If the rental is owned by a management company, there will often be an emergency contact that guests can call 24 hours a day for questions, maintenance issues, etc.
Prior to arrival, make sure you get emergency contact information from the owner.
Only renters who have actually stayed at the property may submit a review. If you had a reservation and then canceled, you may not write a review.
A few hours after you have checked out, you will receive an email confirmation thanking you for your stay. You are now ready to submit a review.
If you elect to write a review, you must submit it within 1 year of your stay at the property.
You can post your review directly on the owner’s page.
Once you submit your review, SmokyMountainbyOwner.com will review the content to ensure it meets our review content guidelines.
Please allow up to 1 week for your review to be posted. Clicking “Submit Review” does not mean your review goes live immediately. It must undergo the review process first. Once approved, it will be posted live.
SmokyMountainbyOwner.com (“We) reserves the right to remove any review posted by a renter that does not meet the review content guidelines. If We remove a review, it will be in its entirety. We do not edit or change a renter’s review. If a review doesn’t meet the guidelines, We simply ask the renter to fix the issue. If the issue is resolved, the review will then be approved and posted live. If the renter doesn’t fix the issue, the review will not be posted live. In order for your review to be approved and posted, the following guidelines apply:
No. Once you submit a review, you can’t modify or edit it.
No. Once you submit a review, you can’t delete it.
No. SmokyMountainbyOwner.com can’t modify or edit a review.
No. The owner can’t make any changes to your review.
Yes. We encourage each owner to respond to reviews. The owner is entitled to one response per review.
You can write 1 review at a time for a property. If you stay at a property January 2015, you can write 1 review, and the owner is entitled to 1 response. If you stay at the property again January 2016, you may write 1 review, and the owner is entitled 1 response. You can’t write 5 reviews for the same property for the same occasion.
